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Event Details
Customer Care
Who are your customers? Why are they important? What is good customer care?
How do you deal with difficult situations? Do you want to develop a good reputation?
Do you want to provide excellent customer service?
If your organisation needs to improve it's service and develop a good reputation then this course is for you.
By the end of this session participants will:
- have recognised who our customers are
- have explored what we mean by customer care
- have identified potential difficult customer situations
- have devised strategies for dealing with challenging customers
- have considered how customer care can be improved in our organisation
Refreshments will be provided.
Disabled access is available as well as free parking. Buses 9 and 9a will take you to the Doddridge Centre from bay 13 at the bus station in the town.
Please let us know if you have any special dietary, communication,or other requirements, that we need to facilitate.
When & Where
Doddridge Centre
109 St James Road
NN5 5LD Northampton
United Kingdom
Tuesday, 17 July 2012 from 10:00 to 13:00 (BST)
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